After receiving a sample box, we asked to have 2, 13 cm, dividers placed in the box and our concerns about the corner of the box being cracked. After messaging these edits, we just received 500 boxes and the boxes came 13 cm high not the desired 18 cm high. Every box also has the crack that I asked about.
The external size of the boxes we never never asked to be changed and the crack which I was assured was not going to happen is still there.
I have been messaging with the representative but it sounds like we are going to get stuck with 500 boxes that are useless. I will never use this company again and would not recommend anyone else using it as well.
Phản hồi từ nhà cung cấp:
We are really wronged! ! The customer requests to add a partition inside, and there is a fixed size inside, which will inevitably lead to a change in size. Even if the customer does not explicitly change the size, this requirement will definitely lead to a change in size. No matter how we explain it, customers still don't understand. This is a math problem!
But in the early stage, we not only sent drafts, but also sent internal and external dimensions to customers for confirmation. He already has samples in his hand, which can be measured and compared according to our size, and the price has also changed.
After the customer checked, he said that there was no problem with the size, so we arranged the production.
But the customer asked us to pay for his mistake, and we were really innocent.
If there is a problem, we will actively solve it. But we can't agree to the unreasonable demands of customers!
01 Feb 2024
by SGS Group
00:56
